Account Manager (US-based)

We're looking for an Account Manager in the US to own a portfolio of Amazon Ads clients end to end: onboarding, day-to-day optimization, performance reporting, and renewal conversations.You'll work closely with our Customer Growth Managers, Support, and Product teams to make sure every client is getting real value out of BidX - not just a dashboard, but a partner who understands their business and their Amazon strategy.

This is a client-facing, outcomes-driven role. You'll be judged on retention, campaign performance, and how responsive and proactive you are when something needs attention.

• Manage a portfolio of Amazon advertising accounts across Self Service and ManagedService tiers, owning the relationship from onboarding through renewal
• Monitor campaign performance (ACOS, TACOS, ROAS, Share of Voice) andproactively flag issues or opportunities - don't wait for the client to notice first
• Translate performance data into clear, actionable recommendations for both marketing-savvy stakeholders and non-technical business owners
• Handle escalations calmly and quickly; loop in dev, product, or leadership when a fix requires it, and keep the client informed the whole way
• Keep CRM records (HubSpot) and task tracking (ClickUp) accurate and up to date - no orphaned tasks, no stale notes
• Identify upsell and expansion opportunities within your book of business
• Collaborate with Product on feature gaps or bugs your clients hit, and represent theclient's voice internally
• Support onboarding of new accounts alongside our Customer Onboarding Specialist

• 2+ years in account management, client success, or a similar client-facing role —ideally in SaaS, e-commerce, or digital advertising
• Working knowledge of Amazon Advertising (Sponsored Products/Brands/Display,DSP) and core metrics like ACOS/TACOS/ROAS; hands-on Seller Central or Amazon
• Ads console experience is a strong plus
• Comfortable owning outcomes, not just tasks - you notice when something's off before the client emails you
• Clear, confident communicator in English (client base spans DE and international markets)
• Organized under pressure: you can manage a full portfolio of accounts without letting anything slip through the cracks
• Experience with CRM/task tools (HubSpot, ClickUp, or similar); comfortable picking up new internal tools quickly
• A collaborative streak - you're quick to loop in the right internal team rather than sitting on a problem
• Excellent knowledge of English (German is a nice add-on)

Nice to Have

• Experience managing agency or multi-brand accounts
• Familiarity with bid automation tools or advertising analytics platforms
• Prior experience in a fast-growing SaaS scale-up
• Comfortable using AI tools (e.g. ChatGPT, Claude) in daily work - we use AI throughout the team and expect it to be part of how you work, too

• Hybrid work - we offer you the perfect blend of flexibility and in-person interaction.
• An ambitious and open-minded team that works together on innovative solutions and supports one another.
• Modern workplace equipment with Apple devices, so you can work efficiently and comfortably at all times.
• A varied workday - with us, exciting tasks are guaranteed, but boredom is not.
• Regular team events in a relaxed atmosphere to strengthen team spirit and celebrate successes.
• An international, diverse team that brings together different perspectives and learns from one another.
• Responsibility for genuine customer relationships from day one - no rigid script
• Claude Premium Subscription